There is just a fortnight left to influence the national programme for representing water consumers in England and Wales over the coming year, the Consumer Council for Water reminds customers. The consultation deadline falls on 19 February 2007.
The programme focuses on core activities for consumers over the next year and beyond:
Value for money - promoting a fairer charging system and getting consumers placed at the heart of the next price review (which will set prices for 2010-15);
Right first time - ensuring that water companies and others concentrate on the consumer experience, working together to solve their problems, ranging from everyday billing complaints to sewer flooding;
Water on tap - ensuring that both water companies and water consumers appreciate the importance of using water wisely.
Dame Yve Buckland, Chair of the Consumer Council for Water, said: "We have set ourselves an ambitious programme of activities, but one which focuses on consumers' core priorities. We welcome people's input to our thinking on these priorities, and will consider all feedback we receive."
Comments should be sent by e-mail or in writing to Andrew Marsh at the Consumer Council for Water, Victoria Square House, Victoria Square, Birmingham B2 4AJ, e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Ray Moulds, Sales Director at Flood Control International, takes a look at how automated sliding floodgates are supporting secondary containment at water and sewerage company sites.
With the UK government demanding a 50% reduction in storm overflow spills by 2029, the era of reactive management is over. Speaking in the House of Commons on 21 July 2025, then environment secretary Steve Reed said, “This Government will cut water companies’ sewage pollution in half by the end of the decade.”
ERG, the leading supplier of odour control systems and industrial gas cleaning & thermal systems, has been awarded the coveted King’s Award for Enterprise.
Welsh Water’s new artificial intelligence-driven tool, ORAI, has been shortlisted for three categories at the prestigious British Data Awards 2026 – underscoring the company’s commitment to using cutting-edge technology to deliver better outcome for customers.
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply.
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.