Thames Water has awarded what is presumably the first contract under a wide-ranging AMP8 framework for Digital Contingent Labour covering for business analysis and project management services.
At the time of tender Thames Water said it was looking to appoint an unlimited number of suppliers to the framework and that contracts put in place under the framework would be awarded either with or without competition.
The framework contract went out to tender at the end of January in the following 4 Lots:
Lot 1. Project management services
This Lot covers the provision of professional Project Management in the Digital function at Thames Water. Project managers lead one or multiple projects depending on its size and scale of complexity.
Lot 2. Business Analyst Services
Business Analysis at Thames Water drives successful change by analysing business situations, assessing feasibility, and defining clear requirements across people, processes, and technology. Acting as a bridge between stakeholders and delivery teams, it enables the delivery of solutions that achieve strategic outcomes and deliver key business benefits.
Lot 3. Change Management Services
Business Change function helps to support and embed change when implementing technology change projects. It ensures effective transitioning of the business and stakeholders to a desired future state (such as adopting new systems / new approaches) to create value and integrate into business operations.
Lot 4. Trainers
Training capability is integral to the success of Thames Water’s transformational projects and programmes - ensuring people have the confidence, skills, and behaviours needed to adopt new technology and ways of working. The role of training is to help builds Digital confidence and competence across new systems, tools and processes helping to increase adoption, reduce operational risk and enable wider cultural and behavioural change.
The contract has been awarded to leading change and transformation consultancy North Highland. Offering global support and capabilities, North Highland has offices across Canada, Ecuador, Romania, South Africa, U.S., and UK.
Award decision date was 18 June 2026 and the standstill period ends on 29 June 2026. Earliest date the contract will be signed is 30 June 2026.
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