Edinburgh-based water retailer Business Stream has signed a three year contract worth £10 million to provide retail water services to over 300 of Veolia’s sites in England, including its sites at Luton Airport.
Veolia, a leading resource management company, formed a separate partnership with Business Stream ahead of the English retail water market opening in April last year to provide an end-to-end, customer focused, resource management service.
In line with the partnership, the £10 million contract is expected to help over 300 water and energy users reduce their consumption and waste, manage risk, increase sustainability, reduce costs and recover the maximum value from their waste streams.
Jo Dow, Chief Executive, Business Stream, commented:
“We are absolutely delighted to have secured this contract. Our partnership with Veolia is enabling us to enhance our offering to customers and we are now looking forward to building on our relationship by providing retail water services to Veolia’s sites. We will be working with them to deliver savings and to generate water efficiencies across their English estate.”
John Abraham, Veolia’s Chief Operating Officer – UK Municipal Water & Ireland, commented:
“Our partnership with Business Stream has provided insight into the retailer’s level of expertise and its passion for delivering a first-class customer experience so it was the obvious choice for us. Our combined experience aims to provide the expertise to make resource management easier, leaving our customers free to focus on their day-to-day business. We’re very happy to be working with Business Stream whilst simultaneously building on our joint offering to customers.”
Business Stream is the largest operator in the Scottish non-domestic water market. Its most recent profit before tax was £21.8 million from revenue of £281 million. Last year, the company acquired the non-household customer base of Southern Water, increasing its foothold in England.
The acquisition doubled its customer base overnight, making it one of the largest retail water suppliers in the UK.
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