Scottish Water has chosen Fujitsu to supply its service desk, deskside support and infrastructure management services.
Fujitsu initially won the eight year contract in 2008 and has just signed a two year contract reshape and extension, running until end of August 2018.
There are three key partners working with Scottish Water as part of the Master Services Agreement. Scottish Water expects the agreement will help cut operating costs by £1 million a year across the extended term of the contracts.
Fujitsu's services include service-desk support for Scottish Water and its partners, supporting 4,500 users by managing day to day IT enquiries and technical issues.
Fujitsu is also providing support services for 4,600 devices, including 2,700 laptops and 1,200 desktops and 700 toughbook devices for the field workforce.
Deskside services also include ad-hoc projects and requests. In terms of infrastructure management Fujitsu is managing over 1,400 servers, 200 databases and 20 storage area networks; along with third party maintenance and project & programme delivery.
Mark Dickson, Director of Technology and Information, Scottish Water, said:
“We are pleased to be continuing our partnership with Fujitsu and look forward to ensuring that technology enables Scottish Water to build on our improved performance for the benefit of customers.”
“We are incredibly pleased to continue our work with Scottish Water and support them in delivering their IT strategy over the next four years” said Jeph Hamilton of Fujitsu UK & Ireland. “Service quality, competitiveness and commercial sensibility are central to our role as a key IT partner of Scottish Water, and we're honoured to help them define and deliver on their ongoing IT strategy.”
There are three key partners working with Scottish Water as part of the Master Services Agreement. Scottish Water expects the agreement will help cut operating costs by £1 million a year across the extended term of the contracts.
Alongside Fujitsu, BT is providing network, mobility and communication services and Tata Consultancy Services are offering application development and support capabilities. All three partners have won contract extensions.
Fujitsu UK & Ireland is a leading IT systems, services and products company employing 12,000 people with an annual revenue of £1.67 billion. Additionally, Fujitsu’s other operations in the UK bring its total employee numbers to over 14,000 and its total revenues to £1.8 billion.
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