Anglian Water has joined the UK’s only data exchange specifically about consumers in financial arrears.
The water company has joined HeliX, a data exchange that allows creditors to share a new level of knowledge about consumers in arrears to inform debt collection agency (DCA) allocation decisions and recoveries activity. It enables creditors and their DCAs to obtain a single view of a customer including their recent payment behaviour.
The data exchange was launched by TDX, which hosts platforms for debt collection, in May.
In April, Anglian Water agreed a three-year contract with TDX for support with placement and management of a large proportion of its domestic debt accounts using PLATO, the UK’s largest debt placement and management platform.
Spencer Hough, head of billing and collections at Anglian Water said:
“HeliX enables us to gain a greater understanding of our customer circumstances when looking to agree payment plans with them.
“Anglian Water is pleased to be a founding member of HeliX and play an active part in improving data quality in our industry.”
Elliot Jackson, director of HeliX said:
“As a water provider Anglian brings the HeliX user group a unique consumer data set which is not otherwise available today.”
Earlier this month, Severn Trent Water agreed a partnership with credit reference agency Equifax to share its customers’ default payment data in an attempt to help it collect bad debt.
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