Under new powers given to Ofwat, water companies will be accountable not only for listening to customers’ views and feedback, but also for ensuring that these are considered in any decision-making processes that affect them.

Southern Water’s CEO Lawrence Gosden faced questions about the water company’s performance when the Independent Customer Scrutiny Committee held its first official meeting this month.

In the second of a series of Expert Focus articles for WaterBriefing, John Lillistone Director of Water at Arqiva, explains that smart meters are just the beginning and takes a look at how water companies can handle the coming data flood.

Northumbrian Water is inviting customers to meet the team behind Project Pipeline: County Durham and the Tees Valley, which aims to upgrade and futureproof its water supply network across the south of County Durham and into Teesside.

South West Water is starting a series of pop-up events in Exmouth this week to provide updates and engage more with local residents, helping them to understand more about recent challenges in the area and planned investments for the future.

Ofwat and CCW have told Yorkshire Water they must provide better customer service, after failing to provide adequate support to residents whose water supply was seriously affected over the course of a fortnight at the end of October 2023.

Ofwat and consumer watchdog CCW have published the findings of research into South East Water's incident response commissioned after thousands of the company's customers have faced repeat problems with their water supply.

Thames Water, the country’s largest water company serving 15 million customers in London and the Thames Valley, has launched a new TV advertising campaign putting customer concerns up front and centre.

A study conducted on behalf of Ofwat and CCW on assessing the affordability and acceptability of water companies’ AMP8 business plans to customers has flagged up the scale of the challenges the water companies could face in engaging effectively with their customers on a range of issues.

Scottish Water is inviting people to attend its Annual Consultative Meeting (ACM) in Edinburgh next week on Tuesday 30 August - the water company’s first in-person ACM in three years due to Covid.