The Scottish Government has granted Business Stream a further 3 month extension until 30 June 2015 of its £multi-million contract to provide water and waste water services to public sector bodies in Scotland which accounts for around 25% of the firm’s revenue.

In the fourth and final article in the series, Mark Powles, Chief Executive of Business Stream, discusses what needs to be in place on 1^st April 2017 when the non-household sector opens for competition – and whether the water companies in England will be ready for it.

Customers should drive the creation of a new competitive water market in England, according to Mark Powles, chief executive of Business Stream, Scotland’s largest provider of non-domestic water and waste water services.

Water industry regulator Ofwat has published a new paper on the provision of retail services to non-household customers by water retailers in England and Wales which highlights the Scottish water market as the most useful comparison.