Echo Managed Services has announced that its market leading billing and customer information system, RapidXtra, has been selected by Anglian Water Business to serve its commercial customers.
Anglian Water Business has chosen RapidXtra as part of its strategy to actively compete for commercial customers in the non-household water retail market which opens for business in April 2017.
Ahead of 2017 Anglian Water Business identified a need for the new system to service the requirements of its customers and to help give its retail business a competitive advantage - the first major UK water company to have announced a system procurement of this kind.
Anglian Water Business wanted a system that is flexible and easy to configure, in order to meet the evolving competitive market requirements. Jonathan Clarke, Head of Systems and Service at Anglian Water Business explained:
“We’ve chosen RapidXtra as our billing system primarily because it is ready for competition and the essential functionality required by customers is already in place. At Anglian Water Business we understand that every business is different, we pull out all the stops to provide a quality service, tailored to their exact needs and we know that Echo share this approach in the development of RapidXtra. This makes them the perfect partner as we continue our preparations for market opening.”
Built specifically for the UK water sector, RapidXtra is ready for commercial customer competition. Features include consolidated billing, management of both wholesale and retail charges, highly developed web self-service and sophisticated CRM integration. Highly customisable and flexible, it is also available on a Software as a Service (SaaS) basis ensuring the system is affordable regardless of customer base.
Monica Mackintosh, Business and Product Development Director of Echo Managed Services said:
“We are delighted that Anglian Water Business has chosen RapidXtra. Our wealth of experience of UK water billing system solution implementations, demonstrable track record of deployments to major water clients in the UK and strong partnership ethos means that Anglian Water Business can be confident that Echo is the right partner to deliver a cost-effective, low risk delivery implementation that is capable of meeting their future growth requirements.”
Ray Moulds, Sales Director at Flood Control International, takes a look at how automated sliding floodgates are supporting secondary containment at water and sewerage company sites.
With the UK government demanding a 50% reduction in storm overflow spills by 2029, the era of reactive management is over. Speaking in the House of Commons on 21 July 2025, then environment secretary Steve Reed said, “This Government will cut water companies’ sewage pollution in half by the end of the decade.”
ERG, the leading supplier of odour control systems and industrial gas cleaning & thermal systems, has been awarded the coveted King’s Award for Enterprise.
Welsh Water’s new artificial intelligence-driven tool, ORAI, has been shortlisted for three categories at the prestigious British Data Awards 2026 – underscoring the company’s commitment to using cutting-edge technology to deliver better outcome for customers.
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply.
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.