Yorkshire Water is seeking supply chain engagement on the role AI technologies could play in enhancing operations and improving efficiencies, ahead of going out to tender with a potential AMP8 contract worth an estimated £16.8 million.
The exploratory initiative, which is part of Yorkshire Water’s wider digital transformation agenda, is initially focused on two high-impact domains:
- Customer Service, where AI may enable greater responsiveness, efficiency, and personalisation in customer interactions.
- Central Control, where AI could support optimisation of operational decisions, resource management, and real-time anomaly detection.
The water company has issued a Request For Information (RFI) via a Preliminary Market Engagement Notice inviting interested suppliers to respond.
Yorkshire Water says the RFI, which is seeking to cover both off-the-shelf software solutions and build services for bespoke AI solutions, forms the first step in identifying the range of AI-enabled capabilities currently available in the market.
Engagement deadline is 6 June 2025 – interested suppliers are asked to confirm receipt of the RFI and their intention to respond by a return email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it by no later than 5pm on 6th June 2025. Yorkshire Water will then issue suppliers who respond with the RFI documents required for submission.
All submissions must be sent via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it by 5pm on Monday 9th June 2025 - at this stage the utility will not be using the Ariba platform.
Yorkshire Water intends to use the information gathered through the RFI to inform its strategic thinking and future planning regarding the role of AI technologies in its Customer Service and Central Control functions.
Following the review of responses, the company may invite a select number of suppliers to participate in short, individual clarification or feedback sessions. The sessions will be recorded for internal documentation and compliance purposes, while key outputs will be shared with the market at the appropriate time.
Participation in the sessions will not form part of any formal evaluation or selection process. While the RFI does not constitute the start of a procurement exercise, insights gained may inform the design of any future procurement approach.
Total estimated value is £16.8 million including VAT
Currently possible estimated start and end dates for the contract are 1 October 2025 to 31 March 2030, with a possible further extension option to 31 March 2033.
Welsh Water’s new artificial intelligence-driven tool, ORAI, has been shortlisted for three categories at the prestigious British Data Awards 2026 – underscoring the company’s commitment to using cutting-edge technology to deliver better outcome for customers.
Barhale has completed work on two separate Rapid Action Taskforce Spills projects it is carrying out for Severn Trent.
Börger UK, which has firmly established itself as a leading pump brand since it was set up in Staffordshire in 2004, has moved into bigger, brand-new premises in Shrewsbury.
HUBER Technology UK & Ireland are inviting people to register for their March webinar where they will be providing information about HUBER water intake screens for municipal and industrial applications.
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply.
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.