Tomorrow is the deadline for Irish Water customers to notify the water company of any changes in their personal details in advance of refund cheques being issued.
Over 25,000 Irish Water customers who have already contacted the utility to change their personal details but the utility estimates that there could be up to an additional 30,000 customers who still need update their details.
The refunds section on the website has had almost 160,000 hits over the past ten days as customers sought information on different aspects of the process. In addition almost 35,000 customers logged into the My Water Online Account Management service to check that their contact details are correct and to see how much they paid in domestic water charges.
Almost 280,000 customers have an online account and those who do not can still sign up. In the past ten days almost 7,000 new online accounts have been created.
Commenting on the high volumes of calls, Head of Customer Operations for Irish Water, Eamon Gallen said:
“We would like to thank all of those 25,000 customers who have contacted us to update their personal details. It is essential that we have the most up to date address if the refund cheque is to be sent to the correct location ensuring that customers get their refund as quickly as possible.”
“We expect that the legislation will pass soon and when it does Irish Water will begin the refund process. That is why we are appealing to customers who have moved and have not already done so to contact us by the 17th of November.”
Irish Water is expecting to issue almost one million refund cheques. While the utility knows that those who sold a house will have informed it as they were required to under law to confirm that there were no bills outstanding on their property, the exact number of those renting who paid domestic water charges and have since moved is less clear.
Eamon Gallen added:
“It is inevitable given the volume and the fact that we have not issued bills in almost 18 months that our contact details for some customers will need to be updated. If people do not contact us we will send the cheque to the last address on file for the account holder.”
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