Northumbrian Water will launch a new website next week to keep residents in North Tyneside informed about a year-long £2.5 million sewer upgrade .
The Community Portal will give residents a real-time update of the 52 week programme of work which is due to start in the area on Tuesday, May 5, 2015.
The work, which is being carried out by contractor Lumsden & Carroll, will help to protect homes and business in north Cullercoats and some areas of Whitley Bay from flooding. More than 1.2 kilometres of drainage will be upgraded by increasing the size of the existing sewer network and installing new surface water pipes.
On the community portal, www.nw-northcullercoatsproject.co.uk, residents will be able to find project related news, check traffic management and receive general information and support throughout the scheme.
Meshi Taka, Project Liaison Officer, said:
“We are committed to reducing the risk of flooding to our customer’s homes and businesses in the north Cullercoats area.
“We put customer service at the heart of our business and the new Northumbrian Water community portal is a great place to go to for advice and to find out how the work in this area is progressing.”
Northumbrian Water are piloting the community portal as an additional channel to communicate with customers in an innovative way. They are working very closely with specialist contractor Stonbury, who are aiding the trial of the website, as a way to help residents follow the progress of the refurbishment work. Following the work in North Tyneside, Northumbrian Water will identify the potential to roll out the portal to future improvement schemes across the region.
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