MOSL has published its 2021/22 Annual Market Performance Report which provides an overview of trading parties’ performance and assurance over the past 12 months.

This is the fourth Annual Market Performance Report (AMPR) produced by MOSL since the market opened. The Market Operator for the retail business market said that last year’s AMPR was dominated by the impact of COVID-19. However, in 2021/22 MOSL has seen performance return to more ‘normal’ levels as core activities such as meter reading resumed.

The report is published against a backdrop of the MPF Reform, a key improvement programme for 2022-25 Business Plan. The programme will ask fundamental questions about what a future framework may look like, including performance standards. However, for 2021/22 MOSL said it has used the existing framework to focus attention on addressing key market frictions, such as data quality.

Key themes include introduction of Additional Performance Indicators

In 2021/22 MOSL worked with trading parties, Ofwat, CCW and the MPC to introduce a set of Additional Performance Indicators (APIs) for areas such as meter reading and completeness of data. MOSL said it has already seen some improvement across a number of these which have been highlighted in the report.

Part of this work included the production of new holistic reports to provide a view of trading party performance across multiple metrics. The reports, which were developed with input from trading parties, are a key tool in monitoring and tracking performance across trading parties. They also allow the MPC to focus attention on areas where market performance could be improved for individual parties.

The report also includes a market audit summary. No issues were identified by the market auditor in the audit of settlement calculations and audit findings for trading party meter reading and vacancy status completeness will be published in Summer 2022.

Following feedback from trading parties, MOSL made several changes to improve the effectiveness and usability of the 2021/22 AMPR, including reducing the length of the report and a focus on highlighting good practices and areas of collaboration.

Adam Richardson, Market Development Director said:

“While we have seen performance return more or less to pre-COVID levels, it is important to recognise the ongoing impact of the pandemic in assessing performance across 2021/22.

“We know it remains a challenging environment and we welcome the performance improvements made over the last year. In 2022/23 the MPC will seek further insight into how performance can be improved and will use the holistic reporting to focus action on performance outliers.

“The MPF Reform will also be a significant programme of work and it will require ongoing collaboration and input from trading parties to ensure we develop an appropriate and proportionate framework that incentivises outcomes for customers and drives the right behaviours in the market.

“I look forward to us working closely with the MPC, trading parties, and our key stakeholders as we progress this important work in 2022/23.”

Click here to download the full report

https://mosl.co.uk/documents-publications/5602-2021-22-ampr-final/file