United Utilities has gone out to tender with an AMP7/8 framework contract for High Court enforcement and bailiff services worth an estimated £2.4 million.
The water company is looking to award agreements to two High Court Enforcement suppliers to deliver high performing recoveries management.
A key part of United Utilities’ strategy is to recover outstanding charges from household customers via the use of High Court Enforcement Officers and the powers that they have.
United Utilities said the suppliers will be expected to fully utilise the powers of recovery granted under the 2007 Courts and Tribunals Act to maximise the level of collections to recover outstanding charges from a segment of its household customer base - whilst at the same time ensuring that UUW’s CMEx performance is not adversely affected.
The scope of the delivery of the service includes:
- Collections
- Compliance
- Vulnerability training and awareness
- System integration
- Reporting
- Complaints handling
- Invoicing and payment processing
- Customer payment method and self-service options
- Data and segmentation
Extensive segmentation is undertaken within the utility’s debt manager system which takes into account the customer’s credit score, behavioural score, home ownership and employment status. The segmentationis intended to ensure that only customers with certain attributes - customers who are deemed to have the ability to pay and are wilfully avoiding payment - are progressed down this route.
As such, United Utilities does not expect to see vulnerable customers, particularly financially vulnerable customers going through this strategy.
Contract term is 96 months.
Time limit for receipt of tenders or requests to participate is 4 March 2023 – click here to access the tender documentation.
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