The Department for the Environment, Food and Rural Affairs has gone out to tender with a Service Desk and Service Management ICT contract worth an estimated £14.5 million.
The current incumbent service desk providers deliver services to both Defra and the Environment Agency across 371 sites in the UK, of which 161 are offices, 131 stores or depots. The service is to be made available to 21,000 staff across the UK.
The authority currently has 3 independent service desks and each will be transitioned to the one single point of contact Service Desk.
The Service Desk lies at the heart of the delivery of the authority's end-to-end ICT services - it will act a single point of contact and support the authority's business units, end-users and other Unity suppliers in enabling the authority's core business.
The Service Desk will play a significant role in supporting the authority's service management function to achieve its goal of ensuring the services delivered to its end-users are fit for purpose and fit for use. The Service Desk will be provided to Defra and other organisations in the Defra Group including the Environment Agency (EA), Natural England (NE), Rural Payments Agency (RPA), Animal and Plant Health Agency (APHA) and Marine Management Organisation (MMO).
The Defra Group are seeking a Supplier for the provision of a Service Desk, operating 24 hours a day 7 days a week, including UK bank holidays through which end-users of the authority's ICT services can direct incidents, raise service requests, and seek guidance.
Time limit for receipt of tenders or requests to participate is 26th May 2017. Click here to access the tender documentation.
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