Leading UK trade association British Water has launched its 2025 water and wastewater company performance survey seeking comment from the supply chain on working with the UK utilities over the past 12 months.

Dr Jo Nettleton, Chief Regulator at the Environment Agency who took up the role in April 2024, is warning that without continued investment and transformation for the Environment Agency, "further improvements to the customer experience will be limited."

customer billsSouthern Water will be the first water company to appear before MPs on the House of Commons EFRA Committee in the first evidence session of their reforming the water sector inquiry which starts at 10am tomorrow morning.

ew research by Ofwat and the Consumer Council for Water (CCW), that questioned customers whose homes were flooded with sewage, shows wastewater companies must offer more support and better resolve problems when they occur.

In a new report published today, the Welsh Parliament Environment Committee is calling on Dŵr Cymru Welsh Water and the Welsh Government to accelerate measures to tackle pollution in Wales’ waters.

The House of Lords Industry and Regulators Committee has raised significant concerns over the role of UK regulators, their ability to operate with genuine independence from Government, and how they are held to account.

Ofwat is tightening up its guidance on dividend payments – the water sector regulator has told the water companies they should consider withholding or restricting dividends where there are significant service failures to be addressed or there is a risk of regulatory fines, penalties or a need to take remedial actions.

The chief executives of Yorkshire Water and South West Water have both announced they will not accept a bonus this year – the news follows the announcement earlier this week that Sarah Bentley, CEO of Thames Water, has made the decision to forgo any bonus or LTIP payments for the financial year 2022-2023.

Leading UK trade association British Water has launched its 2023 water and wastewater company performance survey seeking comment from the supply chain on working with the UK utilities over the past 12 months.

Ofwat has today announced new powers that will enable it to stop the payment of dividends if they would risk the company’s financial resilience, and take enforcement action against water companies that don’t link dividend payments to performance.