Scottish Water has awarded a major contract for advanced metering infrastructure for non-household customers: AMI smart water meters, networks and data services - the contract had an estimated value of £50 million (ex VAT) when it first went out to tender in June 2025.

Following a recent consultation on the draft roadmap, the independent Strategic Panel, the most senior industry group in the business retail water market, has published its final Roadmap to a Flourishing Market. 

Thames Water has agreed to pay over £11 million to 13,800 non-household customers and water retailers for errors in its data which led to customers being billed the wrong amount.

The Consumer Council for Water is preparing for its upcoming biennial survey of Non Household Consumers (NHHs) in England and Wales in 2020.

Water retailers will receive cash boosts if they encourage their business customers to be more water efficient in an industry-first scheme launched by Thames Water.

British Telecom has applied to Ofwat for a self-supply water and sewerage licence.

Smarta Water, Tor Water and Utility Bidder have been awarded Water Supply and Sewerage Licences (WSSLs) by economic regulator Ofwat to operate in the business retail water market.

Research carried out by SES Business Water in conjunction with YouGov has revealed that just 6% of small businesses with an office in England have switched water suppliers since the non-domestic market opened a year ago.

Water retailer Source for Business has won a multi-million pound contract with Unite Students to provide services to its student accommodation sites across the UK.

Water industry regulator Ofwat is inviting mall and medium sized businesses from around the country to help shape the biggest competitive water retail market in the world.