SES Water is inviting customers to have their say and put their questions about their local water service directly to the company’s Chief Executive Officer and senior directors.

SES Water’s ‘Your Water, Your Say’ public online meeting is being held by SES Water from 6pm to 7.30pm on 25 April 2023. During the session, people will be able to raise queries and feedback about particular issues, including their priorities for the future. The event is part of SES Water’s work to develop its plans for 2025-30 and beyond.

The online session will also be attended by representatives from the water industry’s economic regulator Ofwat and CCW, the dedicated consumer watchdog for water customers.

Questions could cover the service the company provides, its impact on the environment, their water bill, or whatever other topic is important to them.

SES Water Chief Executive Officer, Ian Cain, said:

“We’re proud of the service we provide to our customers, but recognise how important it is for them to have their say about their water service. We know that water is essential for a thriving environment and a healthy and prosperous society. It needs to be affordable and accessible for everyone.

“We are currently preparing our detailed plan for 2025 to 2030. The 'Your water, your say' meeting on the evening of 25 April will allow our customers to hear about the plan, ask me and my team questions, and highlight the issues they want us to focus on in the future.”

“We want as many people as possible to join us, to have their say and help shape the service we deliver, so please visit our website www.seswater.co.uk for full details on how you can take part.”

In its 2025-30 business plan submission to Ofwat in October 2023, the company will be required to set out how it will address the issues raised at the meeting.

A second 'Your Water, Your Say' session will also take place in the autumn of this year, after the business plan has been submitted, so customers have the opportunity to ask how their queries and feedback are being dealt with by SES Water via its plan. Attendees will also be able to raise new issues and ask questions on new topics.

SES Water supplies water to over 745,000 people in east Surrey, and parts of West Sussex, west Kent and south London. The company’s supply area is 322 square miles (835 sq km), extending from Morden and South Croydon in the north, to Gatwick Airport in the south, and from Cobham, Leatherhead and Dorking in the west, to Edenbridge and Bough Beech in the east.

Groundwater supplies provide 85 per cent of the company's water, with 15 per cent being extracted from one reservoir at Bough Beech near Edenbridge

Customers supplied with water by SES Water are provided with wastewater, or sewerage, services by either Southern Water or Thames Water. Both companies are holding ‘Your water, your say’ sessions of their own in the coming weeks.