Portsmouth Water has achieved its best ever score of 82.7 in Institute of Customer Service (ICS) annual survey - making it both the best performing water company and also the best performing utility.
The Institute conducts an annual survey that measures customer satisfaction covering a range of business sectors which provides a well established method of understanding and measuring the quality of service companies give to their customers.
As part of the process customers complete an online customer satisfaction survey run independently by ICS to allow them to confidentially share their views on Portsmouth Water’s services.
Clare Younger, Customer Service Manager at Portsmouth Water said the ranking recognised the company’s long term emphasis on delivering excellent service to its customers.
Portsmouth Water’s CEO, Bob Taylor, said:
“This latest survey result is a positive independent endorsement of how we already know our customers feel about the service we provide. That said, customer expectations are increasing every day and we have to make sure we stay ahead by meeting and exceeding these expectations. I would take this opportunity to pay tribute to Portsmouth Water’s staff who have once again shown their dedication to delivering leading edge standards in customer service. We work very hard to embed excellence in customer service within our DNA at Portsmouth Water – and this achievement shows our success in achieving that.”
This latest ranking puts Portsmouth Water in the same bracket with well-known brands such as John Lewis.
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