Scottish Water has won a top award for a new digital app which cuts the inspection request time to connect customers to the water network from five days to four hours.
in an Expert Focus article for Waterbriefing, Chris Cullen, Head of sales and marketing at outsourced customer contact specialist Echo Managed Services, takes a look at the challenges, opportunities and technology-led changes set to usher in a new approach to customer billing.
Severn Trent Plc has held a Digital, Innovation & Technology showcase event for investors outlining how cutting-edge digital technologies are transforming the business and driving value for customers, employees and shareholders.
With the UK government demanding a 50% reduction in storm overflow spills by 2029, the era of reactive management is over. Speaking in the House of Commons on 21 July 2025, then environment secretary Steve Reed said, “This Government will cut water companies’ sewage pollution in half by the end of the decade.”
ERG, the leading supplier of odour control systems and industrial gas cleaning & thermal systems, has been awarded the coveted King’s Award for Enterprise.
Welsh Water’s new artificial intelligence-driven tool, ORAI, has been shortlisted for three categories at the prestigious British Data Awards 2026 – underscoring the company’s commitment to using cutting-edge technology to deliver better outcome for customers.
Barhale has completed work on two separate Rapid Action Taskforce Spills projects it is carrying out for Severn Trent.