Northumbrian Water is turning to the world of gaming to promote excellence in customer service throughout its workforce. The utility has appointed Gateshead-based virtual reality developer Vector76 to develop a new mobile game as a way of sharing best practice among colleagues.
The game, which is being developed for phones on both iOS and Android systems, will feature quizzes and even be paired with regular ‘live’ events at which employees will be selected to “walk the plank”, wearing virtual reality headsets.
Teams comprising members from various departments across the business will compete in the “Seven Seas Cup” game, working together towards the shared goal of delivering unrivalled customer service.
The game will also be integrated with existing internal communications platforms, so that it works alongside existing channels within Northumbrian Water.
Shaun Allan, managing director of Vector76, said:
“Gamification is increasingly popular in businesses to engage both customers and employees, and Northumbrian Water has embraced it wholeheartedly. The potential to share experiences and messages that can shape attitudes and success is huge and we look forward to delivering not only the game, but also the live activities involved in creating excellence in customer service.”
Vector 76 was selected following a competitive process, working with Design Network North to engage firms within the North East, who pitched their proposals and concepts to a judging panel and a focus group.
Nichola Shields, customer manager at Northumbrian Water, said:
“We believe that to deliver the best customer service, it must come through the whole company, not just the people who work in the public eye or in customer-facing teams.”
“By using gamification as a tool, colleagues will be able to share experiences from all areas of the business for the benefit of all of our customers.”
James Robbins, the company’s group information services director, added:
“It has been great to work with North East companies from the region’s thriving digital sector to look at the best ways to deliver this through our workforce and we look forward to seeing the results of the winning proposal from Vector76.”
Barhale has completed work on two separate Rapid Action Taskforce Spills projects it is carrying out for Severn Trent.
Börger UK, which has firmly established itself as a leading pump brand since it was set up in Staffordshire in 2004, has moved into bigger, brand-new premises in Shrewsbury.
HUBER Technology UK & Ireland are inviting people to register for their March webinar where they will be providing information about HUBER water intake screens for municipal and industrial applications.
Sulzer has launched a new global Center of Excellence (CoE) for Water Treatment Solutions - the CoE consolidates Sulzer’s wastewater treatment expertise in a unified and global manner.
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply.
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.