Morrison Utility Services (MUS), the leading utility services provider in the UK, is deploying real time audio and video data capture technology for mobile to deliver more efficient lines of communication and faster information transfer between its back-office personnel and onsite operational teams.
Trialled in Yorkshire, the YR Free app will deliver significant operational advantages including the capacity to provide live, direct feeds to back office teams, paving the way for multiple caller interaction and real time operational analysis and collaboration. The technology is already in use by MUS site teams.
As well as reducing site visits and travel time and speeding up works completion, the app could also serve to reduce the costs associated with fines or compensation resulting from overrunning works.
Video footage, and all other related information (time, date, GPS location etc.), is uploaded automatically to a robust enterprise media hub, ensuring that data is easily, legally and compliantly gathered and securely available for future use via features such as interactive bookmarks and easily navigable visual reports.
Andy Carter, Director of Business Process Improvement, Morrison Utility Services, commented:
“At Morrison Utility Services, we’ve recognised for a long time the power of photographs to really capture what we uncover while working on the nation’s utility infrastructure. Now, with the advent of the latest file compression software, we can truly see live, high quality video images of the pipes, cables and other assets being uncovered by our site teams.
“We have been working closely with YR Free to translate the application of its software from the insurance industry to the utilities sector. It gives us the ability to maximise efficiency and deliver real benefits for customers; resolving issues in real-time instead of having to delay jobs while we seek approval or advice from off-site specialists. I am delighted to see this latest technology already in use by our site teams.”
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