Ofwat acknowledges limitations of collaborative customer research to set Outcome Delivery Incentive rates for PR24
Ofwat has published a new paper setting out how it has used collaborative customer research to set Outcome Delivery Incentive (ODI) rates for the 2024 price review (PR24) in which the regulator acknowledges the limitations of the data collection process.
PR24 customer research - Ofwat suggests water companies should test least cost version of proposed AMP8 business plans
Ofwat has proposed that water companies should as a minimum test their proposed AMP8 business plan and a least cost version for the upcoming 2024 Price Review to give customers a meaningful choice between different service and bill levels.
Majority of customers are satisfied with water companies – but only around 25% think they act in best interests of people and environment
New research suggests that while two thirds of people are happy with the water services they receive, only around a third of customers would trust their water company to fix a problem quickly. In addition, only around a quarter think companies act in the interests of people and the environment.
News Showcase
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Making storm overflow data make Sense – Metasphere launches dedicated monitoring device
With the UK government demanding a 50% reduction in storm overflow spills by 2029, the era of reactive management is over. Speaking in the House of Commons on 21 July 2025, then environment secretary Steve Reed said, “This Government will cut water companies’ sewage pollution in half by the end of the decade.” -
King’s Award for Enterprise shows ERG moving forward with growth in UK and Asia
ERG, the leading supplier of odour control systems and industrial gas cleaning & thermal systems, has been awarded the coveted King’s Award for Enterprise. -
Welsh Water’s ORAI system shortlisted for three categories at the British Data Awards 2026
Welsh Water’s new artificial intelligence-driven tool, ORAI, has been shortlisted for three categories at the prestigious British Data Awards 2026 – underscoring the company’s commitment to using cutting-edge technology to deliver better outcome for customers. -
Barhale completes two Rapid Action Taskforce Spills projects for Severn Trent
Barhale has completed work on two separate Rapid Action Taskforce Spills projects it is carrying out for Severn Trent.
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Other Latest News
- Ofwat confirms Cheddar 2 Reservoir and Transfer gets gate C go-ahead to progress to February 2028
- Scottish Water completes second phase of peatland restoration project at Loch Katrine
- Ofwat agrees additional gate C development funding for Poole Water Recycling and Transfer solution
- Northumbrian Water completes £3.6 million water mains replacement work in Gateshead
- House of Commons Environmental Audit Committee to examine whether biodiversity loss is a threat to national security
- Curio Water launches new BlueBarrier™ treatment train for PFAS and micropollutant removal
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.
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