Thames Water research shows third of people unaware they could be eligible for financial help with their utility bills
New research commissioned by Thames Water surveying 2,001 adults between 18 and 23 March, 2026 in London, Berkshire, Buckinghamshire, Oxfordshire, Surrey and Wiltshire shows that almost a third of people do not know they could reduce their utility bills.
Average household water bills set to rise 5.4% a year from April to £639
Household water bills in England and Wales will rise by an average of 5.4% - around £33 a year, or approximately £2.70 per month - from April, reflecting significant investment in upgrading water infrastructure.
New CCW data shows 2 million households secure lower bills through water companies’ social tariffs
Around 2 million struggling households are receiving lower water bills through water companies’ social tariff schemes to combat rising prices, according to new figures released today by the Consumer Council for Water (CCW).
Yorkshire Water – average annual customer bills set to increase by £135 in 2025-26
Yorkshire Water has announced an increase in average customer bills of £135 (28.9%) in 2025-26, around £11 per month. All customers will be contacted directly with the exact details of their bill through the normal billing cycle which begins in February.
Average annual water and sewerage bills in England and Wales set to rise 26% to £603
Average annual water and sewerage bills in England and Wales are set to rise by £123 from £480 to £603 in April – an increase of 26% on the previous year.
Regulators and industry drive plans to step up support for vulnerable customers
At a summit taking place today, Ofgem and Ofwat will bring together suppliers, customer groups and experts to work towards a transformation in customer service culture across energy and water – especially for vulnerable customers.
Ofwat publishes latest cost of living report on water customers’ experiences - 53% report struggling to pay bills
Ofwat has published its latest cost of living report on water customers’ experiences in England and Wales– the fifth in a series which focuses on how bill payers are managing financially and the extent to which they are struggling with daily costs.
South Staffs rolls out summer roadshow during July
Throughout July South Staffs has been running its summer roadshow – the water company has been stopping off in locations across its supply area to offer face-to-face support to anyone who needs support with their water bill.
House of Lords to debate report on failures in water and sewage regulation and Ofwat performance
The House of Lords will hold a formal debate on the HoL Industry and Regulators Committee report: 'The affluent and the effluent: cleaning up failures in water and sewage regulation' next week on Monday 16th October.
Ofwat research shows only 3 in 10 customers aware of financial support available from their water company
Ofwat's latest cost of living research, published today, reveals not only that many customers are still struggling financially but also that the percentage of customers aware that financial help is available from water companies has hovered around 30% over the last year.
News Showcase
-
ABB launches digital platform for optimizing operation of water networks
ABB has launched AquaMaster+™, a digital platform for smart water network management, designed to help water utilities monitor, analyze and manage their water networks, preventing pipeline water losses and optimizing operations. -
Safe access solutions a key requirement for water sector and other Critical Infrastructure Providers
Craig Nienaber, Business Development Manager for Safe Access Solutions (SAS) at HUBER Technology, explores why the company is seeing a growing level of interest in its safe access solutions for critical infrastructure providers, including their application in wastewater treatment assets. -
Albion Water appoints new Director of Business Development
Albion Water, the first NAV (New Appointment & Variation) to have been established in1999 and now under the ownership of SDS Water Group, has appointed Andy Holland as its new Director of Business Development. -
Webinar to explore moving indirect potable water reuse to full implementation
UK water companies are invited to join an upcoming webinar which will explore how the sector can take indirect potable reuse (IPR) from concept to full-scale operational reality.
Expert Focus
News Sections
Other Latest News
- Wildfires: Ministers to face questioning on preventing and responding to growing threat across Britain
- RAPID gives draft decision for North Suffolk Reservoir SRO to progress to next stage of development
- MOSL appoints new retailer directors to its Board
- FT reports Thames Water incurs c£2 billion in costs and fees in last 18 months
- Environment Agency starts second stage of Ventnor coastline ground survey investigations
- SYSTRA wins place on Anglian Water AMP9 hydrological surveys and assessments framework
Watch
-
Southern Water showcases last footage inside Yew Hill Reservoir before filling
Southern Water has released film and images showing what it’s like to walk inside Hampshire’s expanded Yew Hill underground reservoir for the very last time, before it gets filled with water. -
Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
Top Stories
Login / Register
New Account Registrations
To register for a new account with Waterbriefing, please contact us via email at waterbriefing@imsbis.org
Existing waterbriefing users - log into the new website using your original username and the new password 'waterbriefing'. You can then change your password once logged in.