ew research by Ofwat and the Consumer Council for Water (CCW), that questioned customers whose homes were flooded with sewage, shows wastewater companies must offer more support and better resolve problems when they occur.

From today Ofwat has new powers to act against any water company that provides poor customer service in breach of a new licence condition, which could see the regulator impose fines of up to 10% of the company's turnover.

Ofwat and CCW have published the results of research into customers’ experience of how Thames Water handled an incident in Camberley in 2023, in which a foul smell from a sewage treatment works, which lasted for months, affected thousands of people in the local area.

Ofwat has launched a new consultation on its proposal to impose a new customer service licence condition on water companies.

Portsmouth Water has announced that it has received the The Royal Society for the Prevention of Accidents RoSPA Distinction Award for outstanding performance in Health and Safety over 18 years.

Ofwat has launched a new consultation on proposed changes to the measures of customer experience performance commitments at PR24.

Fitch Ratings has downgraded Thames Water’s holding company Kemble Water Finance Limited's (Kemble) Long-Term Issuer Default Rating (IDR) to 'B' from 'B+' and senior secured debt rating to 'B' from 'B+'. The Outlook on the IDR is Negative.

 The latest leaderboard rankings published today by Ofwat for customer satisfaction and experience for water and wastewater companies for 2021-22 has shown a fall in service levels for household customers.

Thames Water has gone out to tender with an AMP7 contract aimed at improving customer perception, in turn improving its C-MeX and NPS performance worth an estimated £6 million.

Ofwat has published the results of its customer satisfaction and experience for water and wastewater companies in England and Wales over the last year.