Ofwat: possibilities offered by advances in technology to improve customer service “largely unfulfilled” in UK water sector
Ofwat has contrasted competitive retail markets where there has been radical change, with innovation, and technology-led advances in customer service with the water sector, describing the possibilities offered by advances in technology as having “largely been left unfulfilled.”
Ofwat calls water cos PR14 quality assurance processes “not fit for purpose”
Following an analysis of the water companies' PR14 quality assurance processes for data submissions for their business plans, Ofwat has described them as “not fit for purpose” and wants them to assess the effectiveness of their processes “as a matter of urgency.”
Sutton and East Surrey Water proposes £7 bill increase over AMP6
Sutton and East Surrey Water (SESW) is anticipating a £7 bill increase for customers in order to deliver the improvements set out in its AMP6 business plan.
Northumbrian Water commits to invest £1bn in AMP6
Northumbrian Water has pledged to invest around £1 billion in services to its North East customers between 2015 and 2020.
South West Water set to spend £850m in AMP6
South West Water has revealed it plans to invest £850 million between 2015 and 2020 as it launches a consultation on its draft business plan.
Southern Water plans £3bn AMP6 spend
Southern Water’s new Business Plan for the AMP6 period will cost £3 billion to deliver, it has announced, while customer bills will go up by no more than inflation.
News Showcase
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ABB launches digital platform for optimizing operation of water networks
ABB has launched AquaMaster+™, a digital platform for smart water network management, designed to help water utilities monitor, analyze and manage their water networks, preventing pipeline water losses and optimizing operations. -
Safe access solutions a key requirement for water sector and other Critical Infrastructure Providers
Craig Nienaber, Business Development Manager for Safe Access Solutions (SAS) at HUBER Technology, explores why the company is seeing a growing level of interest in its safe access solutions for critical infrastructure providers, including their application in wastewater treatment assets. -
Albion Water appoints new Director of Business Development
Albion Water, the first NAV (New Appointment & Variation) to have been established in1999 and now under the ownership of SDS Water Group, has appointed Andy Holland as its new Director of Business Development. -
Webinar to explore moving indirect potable water reuse to full implementation
UK water companies are invited to join an upcoming webinar which will explore how the sector can take indirect potable reuse (IPR) from concept to full-scale operational reality.
Expert Focus
News Sections
Other Latest News
- Ofwat awards contract for programme-wide Value for Money appraisal of Major Water Infrastructure Programme
- Anglian Water tenders £16.8 million AMP8 contract for online ordering of maintenance, repairs and operations goods
- Severn Trent tenders £10 million AMP8 framework contract for supply, delivery and storage of propane
- United Utilities announces £5m underground tank to reduce spills from storm overflow in Birkenhead by 90%
- Natural England consults on new draft Environmental Delivery Plan to address nutrient pollution and support nature recovery in Norfolk
- South Yorkshire Sources SRO - RAPID agrees to nine month extension for Gate 2 submission date
Watch
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Southern Water showcases last footage inside Yew Hill Reservoir before filling
Southern Water has released film and images showing what it’s like to walk inside Hampshire’s expanded Yew Hill underground reservoir for the very last time, before it gets filled with water. -
Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
Top Stories
- MPs tell government - eject Thames Water investors and ensure new regulation prevents repeat of chaotic saga
- RSE CEO says data centres should be built next to wastewater and treatment works to limit impact on Scotland’s water supplies
- Anglian Water - major investment in Lincolnshire reservoir to take key step forward
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