Market operator MOSL has taken the next step in driving improved performance in the retail water market with the introduction of Interim Performance Rectification Plans against Operational Performance Standards (OPS) for the first time.
The move follows the implementation of MOSL’s Interim Performance Rectification Plans (IPRPs) last year and the publication of peer comparison league tables against MPS and OPS standards in May this year.
MOSL said the move would further support MOSL in holding wholesalers to account for their underperformance and allow greater focus on the impact this can have on retailers who rely on timely wholesale services.
Markus Lloyd, MOSL’s new Head of Market Performance and Operations commented:
“Driving performance improvement within the market has always been a key focus for MOSL, which is why MOSL introduced Interim Performance Rectification Plans (IPRP) in September 2018 –supporting trading party performance against eight of the MPS.”
“We work closely with those trading parties to agree an IPRP to bring their performance back above target. Since September 2018, MOSL has initiated 32 IPRPs, of which 18 have been extended in order to successfully improve performance.
“Taking this further, introducing IPRPs against OPS will further challenge areas of underperformance. OPS performance charges have been in place since April 2019 and confidence in the data has now reached the point where the rectification plans are able to be launched with greater confidence in the data underlying them.”
Updated peer comparison data
Reporting against Market Performance Standards is already supported by the publication of MOSL’s bi-annual peer comparison league tables which were first published in May this year.
At the beginning of November, MOSL will be updating the tables and introducing new monthly, publicly accessible, peer comparison charts against OPS as part of its commitment to increased transparency.
MOSL said the charts will provide full visibility of all OPS data and will elevate awareness of OPS performance across the market.
The first IPRPs against OPS are expected in November 2019
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