Southern Water’s Independent Customer Scrutiny Committee holds CEO to account
Southern Water’s CEO Lawrence Gosden faced questions about the water company’s performance when the Independent Customer Scrutiny Committee held its first official meeting this month.
Smart meters are just the beginning: how can water companies handle the coming data flood?
In the second of a series of Expert Focus articles for WaterBriefing, John Lillistone Director of Water at Arqiva, explains that smart meters are just the beginning and takes a look at how water companies can handle the coming data flood.
Northumbrian Water invites customers to have say on next phase of £155 million water network upgrades
Northumbrian Water is inviting customers to meet the team behind Project Pipeline: County Durham and the Tees Valley, which aims to upgrade and futureproof its water supply network across the south of County Durham and into Teesside.
South West Water starts series of pop-up events for residents in Exmouth
South West Water is starting a series of pop-up events in Exmouth this week to provide updates and engage more with local residents, helping them to understand more about recent challenges in the area and planned investments for the future.
Ofwat and CCW research findings conclude Yorkshire Water failed customers in Goole
Ofwat and CCW have told Yorkshire Water they must provide better customer service, after failing to provide adequate support to residents whose water supply was seriously affected over the course of a fortnight at the end of October 2023.
Ofwat and CCW publish research into South East Water incident response
Ofwat and consumer watchdog CCW have published the findings of research into South East Water's incident response commissioned after thousands of the company's customers have faced repeat problems with their water supply.
Thames Water - new TV advertising campaign puts customer concerns up front and centre
Thames Water, the country’s largest water company serving 15 million customers in London and the Thames Valley, has launched a new TV advertising campaign putting customer concerns up front and centre.
Ofwat & CCW affordability research flags up challenges in conducting effective customer engagement on AMP8 business plans
A study conducted on behalf of Ofwat and CCW on assessing the affordability and acceptability of water companies’ AMP8 business plans to customers has flagged up the scale of the challenges the water companies could face in engaging effectively with their customers on a range of issues.
Scottish Water invites customers to attend Annual Consultative Meeting on 30th August in Edinburgh
Scottish Water is inviting people to attend its Annual Consultative Meeting (ACM) in Edinburgh next week on Tuesday 30 August - the water company’s first in-person ACM in three years due to Covid.
Northumbrian Water seeks supplier participation in pre-market engagement for customer feedback platform
Northumbrian Water Group is looking for supplier participation in a pre-market engagement exercise for a proactive customer feedback platform.
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Other Latest News
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- Environment Agency tests temporary and permanent flood defences for Northwich ahead of winter
- Scottish Water completes record £235 million investment in water services for one million customers
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.
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