Anglian Water has awarded an IT contract to put an infrastructure and application development framework in place worth an estimated £100 million.
Yorkshire Water's retail business arm Kelda Water Services Retail, in partnership with Loop Customer Management, have appointed Echo Managed Services to deliver the billing and customer relationship management solution for its commercial customers.
Thames Water has gone out to tender with a contract for a Customer Relationship Management and Billing system for their non-household retail business functions and for their wholesale water and waste business functions in the run-up to competition in 2017.
Severn Trent Water has reported on the success of its innovative Voice CRM solution, which has recovered £3 million in unpaid customer bills and arrears in the last financial year.