According to the latest figures published today by the Association of British Insurers, property insurers paid out the equivalent of £13 million every day last year to help homeowners and businesses cope with unexpected and unwanted events.

Property insurers paid out the equivalent of £13 million every day last year to help homeowners and businesses cope with unexpected and unwanted events like flooding and theft,

In total, the industry paid out £4.86 billion to homeowners and businesses in 2023. More than half of this figure - £2.55 billion – was for home insurance claims. This is a near 10% increase on 2022 totals (£2.33 billion) and has been driven by weather-related damage.

While the total number of claims remained fairly level, the average claim paid to businesses and homeowners rose to £6,235, a 11% increase compared to 2022.1 And when adjusted for inflation, average claim costs have risen while premium prices have fallen in real terms.

The key trend from the figures is that adverse weather played a huge part in the rise in home claims, with the value of weather-related damage claims reaching £573 million. This is the highest on record and 36% greater than 2022 (£421 million).

The ABI says the massive rise was largely fuelled by the succession of storms, including Babet, Ciaran and Debi that struck last autumn. Homeowner’s storms damage claims (high winds and debris) totalled £133 million but subsequent flooding added £286 million and represents half of all weather-related claims. A further £153 million of weather claims came from burst pipes, most of which was incurred in the first three months of 2023 at the tail end of a cold winter.

Weather wasn’t just a problem confined to homeowners, with businesses incurring £443 million in weather damage claims in 2023 - though fire remains the primary peril to businesses (£880 million).

Other trends in the data for total value of home insurance claims settled, include: 

• Theft claims value up 15% (though still lower than pre-2020 levels).
• Non-weather-related water damage value (e.g. water leaks) up 20%.
• Accidental damage claims value up 11%.

The above is despite a substantially smaller increase in the number of claims for these perils, reflecting the increased cost per claim for insurers to replace goods, make repairs or provide alternative accommodation.

Louise Clark, Policy Adviser at the ABI said:

“Extreme weather events may not feel so rare as they used to as we grapple with a changing climate. Insurers continue to be there for affected homeowners, with payouts hitting record levels after a particularly difficult autumn and winter with seemingly countless storms, from Agnes onwards leading to significant flooding.

“While insurance will continue to protect homeowners and businesses, we can’t afford to lose momentum on our flood defence programme, and we continue to press the government for further investment in flood defence and maintenance, as well as calling for changes to the planning system to discourage building where flooding might be more likely.”