Thames Water has gone out to tender with an AMP8 contract for an Enterprise Content Management (ECM) platform with an estimated value of £6 million (inc VAT).
Scope of the ECM solution will manage unstructured and semi?structured content including documents, records, emails, images, and collaboration artifacts, with robust governance, security, retention and discovery capabilities.
Thames Water intends to award a single contract covering software subscription and licenses.
Current estimated start and end contract dates are 30 April 2026 to 30 April 2031, with a possible further extension options up to 29 April 2033.
Deadline for submission of enquiries about the tender is 5:00pm on 23 January 2026 and deadline for requests to participate, asking for access to the Procurement Specific Questionnaire (PSQ) & submitting the PSQ is 10:00am on 2 February 2026.
Current estimated start and end contract dates are 30 April 2026 to 30 April 2031, with a possible further extension options up to 29 April 2033.
Thames Water expects to announce an award decision by the end of April 2026
The contract will be awarded based on the following evaluation:
TECHNICAL – 70%
- Capability - Ability of the ECM platform to meet Thames Water's core requirements for managing enterprise content, including governance, security, retention, and discovery.
- Integration & Compatibility - Seamless interoperability with existing Thames Water systems and support for future scalability.
- Compliance & Security - Adherence to UK data protection regulations and robust security features to safeguard sensitive information.
- User Experience - Intuitive and accessible interface for end-users and administrators, supporting efficient adoption.
- Support & Sustainability - Vendor's ability to provide ongoing support, updates, and ensure long-term viability of the solution.
COMMERCIAL – 30%
- Total Cost of Ownership (TCO) - Assessment of overall cost including licensing, support, and any future scalability costs.
- Pricing Structure & Transparency - Clarity and competitiveness of pricing model (subscription/licensing terms, renewal costs, and any additional charges).
- Value for Money – Balance between cost and the quality of solution offered, ensuring best economic advantage for Thames Water.
- Contractual Flexibility - Ability to accommodate changes in scope, extensions, and options without disproportionate cost impact.
- Risk & Financial Stability - Supplier's financial health and ability to deliver long-term commitments without undue risk.
The procurement process will involve a Competitive Flexible Procedure comprising a pre qualification stage, successive tendering rounds with negotiation, presentation and a final submission.
Thames Water is inviting imterested suppliers to complete an online form providing contact details for two named individuals the water company can communicate with – they will then be provided with access to the PSQ documents.
Click here to access the online form
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