Northern Ireland Water has gone out to tender with a contract for a real-time operating system software package.
The water company is looking to appoint a service based provider of a customer satisfaction feedback system to provide a technological solution which has the capability to supply near time or real time feedback on the levels of satisfaction from a greater number of customers.
The service has to be available on a hosted, managed service basis, 24 hours per day, 7 days per week 365 days a year.
NI Water said it is expected that this will provide the business with actionable data to drive improvements and enable it to become a truly customer focussed business.
Time limit for receipt of tenders or requests to participate is 24 March 2017 – click here to download the tender documentation.
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