Ofwat has published its 2023-24 update on the business water retail market – the regulator has published a report summarising key market developments, including where and how the market is delivering for customers every year since market opening in April 2017.

Written complaints made by business customers to water retailers have fallen to their lowest level since 2016/17 but performance remains mixed among the larger suppliers.

MOSL, the market operator for the non-household water retail market in England, has published its 2022/23 Annual Market Performance Report (AMPR) which provides an overview of trading parties’ performance and assurance over the past 12 months.

Ofwat has confirmed its provisional decision to accept binding commitments by Thames Water to address competition concerns the regulator had identified during its investigation into the water company’s introduction of smart water meters at business premises.

Retail water sector market operator MOSL is flagging up “worryingly low levels of customer awareness”, particularly for small and micro businesses in its Annual Market Performance Report for 2018/19 published this week.

Low awareness of the retail water market remains the biggest obstacle to small and medium-sized businesses (SMEs) in England securing a better deal on price and service, according to the Consumer Council for Water (CCWater).

The third quarter of 2017 saw the largest number of switches of water and wastewater supplier since the retail water market opened, according to data in the third CEO Quarterly Market Review published today by market operator MOSL.