Water sector must take technology-driven approach to debt resolution in order to reduce enforcement levels
In an Expert Focus article for WaterBriefing, Jamie Gibson, Managing Director at DCBL discusses why the water sector must take a technology-driven approach to debt resolution in order to reduce enforcement levels
Ofwat calls on more water companies to trial innovative ways of charging customers
Ofwat is calling on more water companies to trial innovative ways of charging customers, to make bills more affordable and help encourage customers to use water wisely.
Ofwat calls on water companies to support customers struggling to pay
Ofwat has published new guidelines for water companies to help household customers across England and Wales pay bills, get help and repay debts.
Ofwat research shows customers struggling to pay household bills are more likely to experience poor wellbeing
New research published today by Ofwat shows that just over half of water bill payers believe they will struggle to pay a utility bill over the coming year, rising to 7 in 10 if there are children in the household.
Affinity Water offers help to customers struggling to pay water bills
With cold weather predicted, Affinity Water is offering help to its customers if they are struggling to pay their water bills.
New report says two-thirds of complaints to water companies involve concerns over bills
A new report from the Consumer Council for Water (CCW) is calling on water companies to address household customers’ concerns over bills - households have a right to expect clear and accurate water bills and be treated with empathy by water companies if they slip into debt.
Ofwat consults on new guidelines to help residential customers pay bills and repay debts
Ofwat has launched a consultation on new guidelines for regional and small water only and water and sewerage companies on helping residential customers in England and Wales pay their bill, access help and repay debts.
Ofwat research shows customers three times more likely to pay bills by credit card than seek help
Research commissioned by water sector regulator Ofwat as part of #ListenCareShare, a piece of work to understand customers' experiences during the pandemic, shows that customers are more than three times as likely to pay bills by credit card than ask for help.
New report sets out proposals to end water poverty and bolster support for millions of households
A new report by the Consumer Council for Water (CCW) has unveiled proposals to end the postcode lottery of support for millions of households across England and Wales who are unable to afford their water bill and to improve access to wider help.
United Utilities launches North West Hardship Hub to tackle affordability issues
New figures from an independent study commissioned by United Utilities ahead of its annual affordability summit reveal that nearly 3 in 10 (29%) North West residents are struggling to pay their bills now compared to a year ago.
News Showcase
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Making storm overflow data make Sense – Metasphere launches dedicated monitoring device
With the UK government demanding a 50% reduction in storm overflow spills by 2029, the era of reactive management is over. Speaking in the House of Commons on 21 July 2025, then environment secretary Steve Reed said, “This Government will cut water companies’ sewage pollution in half by the end of the decade.” -
King’s Award for Enterprise shows ERG moving forward with growth in UK and Asia
ERG, the leading supplier of odour control systems and industrial gas cleaning & thermal systems, has been awarded the coveted King’s Award for Enterprise. -
Welsh Water’s ORAI system shortlisted for three categories at the British Data Awards 2026
Welsh Water’s new artificial intelligence-driven tool, ORAI, has been shortlisted for three categories at the prestigious British Data Awards 2026 – underscoring the company’s commitment to using cutting-edge technology to deliver better outcome for customers. -
Barhale completes two Rapid Action Taskforce Spills projects for Severn Trent
Barhale has completed work on two separate Rapid Action Taskforce Spills projects it is carrying out for Severn Trent.
Expert Focus
News Sections
Other Latest News
- Scottish Water awards £6 million contract for occupational health services
- Environment Agency guidance on building business case for investment in multiple SuDS features over a wide area
- Mott Mac reports solid performance in 2025 – but geopolitical disruption and economic uncertainty continue to impact business environment
- Ofwat’s former chief executive joins global consulting firm BRG as MD in European Economic Regulation practice
- Thames Water issues tenth Consent Request to secure further funding of £413.49 million
- Southern Water commits £11 million to protect Hampshire communities from groundwater flooding
Watch
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.
Top Stories
- Ofwat’s former chief executive joins global consulting firm BRG as MD in European Economic Regulation practice
- Thames Water issues tenth Consent Request to secure further funding of £413.49 million
- Mott MacDonald enters into agreement to acquire Australian civil contractor Leed Engineering & Construction
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