Complaints about water companies soar by 84% amid discontent over bill rises
Concerns and confusion over rising water bills have fuelled the largest-ever increase in complaints about water companies to the consumer watchdog.
CCW warns trust in water companies hits new low as worries over bills deepen
A new report from the Consumer Council for Water (CCW) has revealed that water companies are failing to win back customers’ trust amid deepening concerns over the fairness and affordability of water bills.
CCW publishes summaries of latest wave of complaint and debt assessments with water companies
CCW has today published the summaries of the latest wave of complaint and debt assessments with water companies for Quarter 4 2025-26.
Upset over bill increases fuels highest level of complaints to consumer watchdog about water companies in almost a decade
Frustration and worry among households over soaring water bills saw the Consumer Council for Water (CCW) receive the highest number of complaints about water companies in almost a decade.
Environment Secretary to set up powerful water ombudsman to support customers with complaints
Environment Secretary Steve Reed is set to establish a new water ombudsman to support customers - the consumer champion will have legal powers to resolve disputes to put money back in people’s pockets.
CCW warns customer complaints rise as water companies fail to concerns on environment and water meters
The Consumer Council for Water (CCW) is warning that water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints.
Water companies to face fines for poor customer service
From today Ofwat has new powers to act against any water company that provides poor customer service in breach of a new licence condition, which could see the regulator impose fines of up to 10% of the company's turnover.
Consumer watchdog warns water companies about poor performance as customer complaints rise 29%
The Consumer Council for Water (CCW) is warning the water companies about poor performance as customer complaints rise 29% in the first quarter of of 2023-24 in its annual household complaint-handling report published today.
CCW report shows businesses make fewer complaints to water retailers - but performance remains mixed
Written complaints made by business customers to water retailers have fallen to their lowest level since 2016/17 but performance remains mixed among the larger suppliers.
CCW consults on new draft strategy setting out plans for 2022-23
Consumer water watchdog CCW has launched a consultation on its new draft strategy setting out its plans for 2022-23.
News Showcase
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Enpure Ltd and Clean TeQ Water Ltd in new collaboration for Moving Bed Ion Exchange-based nutrient removal
Enpure Ltd and Clean TeQ Water Ltd have announced a collaboration agreement to bring Clean TeQ Water's Moving Bed Ion Exchange-based nutrient removal technologies to water utilities across the UK. -
BactoSense ID cuts wastewater and bathing water bacteria testing from days to minutes
Near-real-time microbial monitoring of wastewater discharge and bathing waters is now possible thanks to the BactoSense ID solution created by Swiss-based bNovate Technologies. -
ABB launches digital platform for optimizing operation of water networks
ABB has launched AquaMaster+™, a digital platform for smart water network management, designed to help water utilities monitor, analyze and manage their water networks, preventing pipeline water losses and optimizing operations. -
Safe access solutions a key requirement for water sector and other Critical Infrastructure Providers
Craig Nienaber, Business Development Manager for Safe Access Solutions (SAS) at HUBER Technology, explores why the company is seeing a growing level of interest in its safe access solutions for critical infrastructure providers, including their application in wastewater treatment assets.
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Southern Water showcases last footage inside Yew Hill Reservoir before filling
Southern Water has released film and images showing what it’s like to walk inside Hampshire’s expanded Yew Hill underground reservoir for the very last time, before it gets filled with water. -
Scottish Water completes £235m investment in two-way connection between drinking water networks
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