The Retailer Wholesaler Group (RWG) has published its Annual Report for 2024-25, outlining a year of strong collaboration across the water industry to improve outcomes for business customers.

Uisce Éireann, in partnership with Water Stewardship Ireland and the Sustainable Enterprise Skillnet, is launching a new Advanced Water Stewardship Programme, now open to all trade effluent business customers.

The Competition and Markets Authority has granted Castle Water permission to appeal Ofwat’s decision of 5 February 2025 to reject the business retailer’s request for a change to the Wholesale Retail Code.

Ofwat is seeking new powers to take action against water and wastewater companies across England and Wales when customer service falls short.

A new report from CCW is highlighting “the very real extent to which smart water metering is an unfamiliar concept to many businesses” and says more is work needed to explain the benefits of smart water metering trechnology.

CCW has launched a new campaign to ensure credit protection for business customers – the ‘Credit where it’s due’ campaign is intended to ensure their money is protected if their retailer were to exit the market.

A new research study commissioned by Ofwat has highlighted ongoing problems in the business retail water market.

Water sector regulator Ofwat has launched a new consultation on price and non-price protections for business customers in the water retail market. 

A new report published today by the UK Water Retailer Council (UKWRC) and prepared by leading economics consultancy, Economic Insight (EI), is warning that the retail water market requires urgent improvements.

Following its March consultation on business customer bad debt in the business retail market, Ofwat has set out plans to help retailers begin the recovery of a portion of excess bad debt costs from business customers, starting from April 2022.