Ofwat has published a report on customer satisfaction with Portsmouth Water and Anglian Water coming out as top performers, following strong results the year before too.
Market Operator Services Ltd (MOSL) is calling on Ofwat to give retailers in the new non-household water market a greater say in the upcoming 2019 Price Review (PR19) for the 2020-25 AMP7 investment programme.
Water industry regulator Ofwat is progressing its approach to a number of key issues for the upcoming Price Review 2019 for the water companies’ AMP7 2020-2025 investment programmes.
Sutton & East Surrey Water is addressing its “disappointing performance on the Service Incentive Mechanism” which remains "our biggest single challenge", according to a statement by Chairman Jeremy Pelczer released on the company's progress to accompany the publication of its interim results for the six months ended 30 September 2016.
Portsmouth Water has come top of Ofwat’s annual service incentive mechanism (SIM) survey report for the second year running, while Southern Water came last in the satisfaction rankings.
South Staffordshire is once again the top-performing company in the customer service league table published by Ofwat today, achieving the highest SIM score of 89 out of 100, with Thames Water once again scoring the lowest score of 71.
In an Expert Focus article for Waterbriefing, Paul Clark, CEO of Charter UK, a leading provider of enterprise complaint and feedback management software, discusses the limitations of Ofwat’s Service Incentive Mechanism, why businesses should not wait for enforced regulations to provide a catalyst for change and how the water companies should be using customer engagement and feedback to drive continuous improvements in their businesses.
Water industry regulator Ofwat has launched a new consultation on the format the Service Incentive Mechanism will take for 2015 onwards - deadline for responses is 31 January 2014.
UK water industry regulator Ofwat has reported that although the water and wastewater companies continue to deliver good levels of service to most consumers, there are still areas for concern.
Attendees at next month’s National Civils Show, Floodex, National Drainage Show and Waterways Management on 26th and 27th November are set to benefit from an expert speaker line-up and the opportunity to visit a wide range of exhibitors all co-located in one place at Excel, London, one of the UK’s leading international exhibition and convention centres.
Tackling leakage is one of the fastest and most cost-effective ways for utilities to bolster water security, writes Ben Crabtree, Product Line Director, Ovarro, revealing how the potential of smart technologies is being demonstrated around the world.
UK-headquartered South Staffordshire Plc, the integrated services group operating within the UK critical infrastructure and essential services markets, has received a prestigious Royal Society for the Prevention of Accidents (RoSPA) Award for global health and safety excellence.
Balfour Beatty, the UK’s largest construction and infrastructure provider, has delivered exceptional environmental results on the Thames Estuary Asset Management 2100 (TEAM2100) framework, one of the nation’s most ambitious flood defence initiatives.