Thames Water appoints new Customer Challenge Group to improve customer engagement
Thames Water has welcomed 12 new members to its re-established Customer Challenge Group (CCG), to improve its engagement with customers and the communities it serves.
Bristol Water CMA review – Ofwat criticised by customer challenge group
Water industry regulator Ofwat has been criticised by Bristol Water’s local customer challenge group the Local Engagement Forum in its evidence to the current review by the Competition and Markets Authority of the water company’s appeal against Ofwat’s PR14 price determination.
News Showcase
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Making storm overflow data make Sense – Metasphere launches dedicated monitoring device
With the UK government demanding a 50% reduction in storm overflow spills by 2029, the era of reactive management is over. Speaking in the House of Commons on 21 July 2025, then environment secretary Steve Reed said, “This Government will cut water companies’ sewage pollution in half by the end of the decade.” -
King’s Award for Enterprise shows ERG moving forward with growth in UK and Asia
ERG, the leading supplier of odour control systems and industrial gas cleaning & thermal systems, has been awarded the coveted King’s Award for Enterprise. -
Welsh Water’s ORAI system shortlisted for three categories at the British Data Awards 2026
Welsh Water’s new artificial intelligence-driven tool, ORAI, has been shortlisted for three categories at the prestigious British Data Awards 2026 – underscoring the company’s commitment to using cutting-edge technology to deliver better outcome for customers. -
Barhale completes two Rapid Action Taskforce Spills projects for Severn Trent
Barhale has completed work on two separate Rapid Action Taskforce Spills projects it is carrying out for Severn Trent.
Expert Focus
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Other Latest News
- Water-purifying mushrooms, 3D printed infrastructure and AI-enabled microphones to monitor river life among winners of £58m Water Breakthrough Challenge
- Scottish Water awards £6 million contract for occupational health services
- EA issues guidance on building business case for investment in multiple SuDS features over a wide area
- Mott Mac reports solid performance in 2025 – but geopolitical disruption and economic uncertainty continue to impact business environment
- Ofwat’s former chief executive joins global consulting firm BRG as MD in European Economic Regulation practice
- Thames Water issues tenth Consent Request to secure further funding of £413.49 million
Watch
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.
Top Stories
- Ofwat’s former chief executive joins global consulting firm BRG as MD in European Economic Regulation practice
- Thames Water issues tenth Consent Request to secure further funding of £413.49 million
- Mott MacDonald enters into agreement to acquire Australian civil contractor Leed Engineering & Construction
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