Southern Water has issued a statement rejecting media reports that it is asking Ofwat to approve a 91% increase in bills between now and 2030.

Households would be willing to pay up to £40 a year more on their water bill to use nature instead of man-made materials to improve river water quality and reduce the risk of flooding, according to new research by the Consumer Council for Water (CCW).

A new report from CCW is highlighting “the very real extent to which smart water metering is an unfamiliar concept to many businesses” and says more is work needed to explain the benefits of smart water metering trechnology.

Northumbrian Water is inviting customers to have their say on its future plans for 2025-30 as part of a national conversation run in partnership with water industry regulator Ofwat.

Ofwat has proposed that water companies should as a minimum test their proposed AMP8 business plan and a least cost version for the upcoming 2024 Price Review to give customers a meaningful choice between different service and bill levels.

 A new Challenge Co-ordination Group has been established by CCW, with Caroline Warner appointed as its independent chair.

New research suggests that while two thirds of people are happy with the water services they receive, only around a third of customers would trust their water company to fix a problem quickly. In addition, only around a quarter think companies act in the interests of people and the environment. 

Consumer water watchdog CCW has launched a consultation on its new draft strategy setting out its plans for 2022-23.

Ofwat has published a paper setting out its approach to conducting customer research collaboratively with CCW and the sector for the 2024 Price Review (PR24) to inform common performance commitments, outcome delivery incentive (ODI) rates and acceptability and affordability testing.

The Consumer Council for Water (CCW) is calling for improvements to make life easier for customers already facing the immense challenge of running a business during Covid-19.