The water industry has reported across the board improvement in Developer Services, meeting recently introduced standards for providing a range of services to developers over 95% of the time.
Following the introduction in April 2015 of 24 different standards for water and sewerage services there has been a constant improvement in performance across the board.
Water UK, the body which represents all the UK water companies produced a set of standards that developers and others can expect from water companies in relation to the provision of infrastructure for housing development.
Since July 2015 Water UK has been reporting on levels of services achieved.
The quarterly report measures water company performance in dealing with a broad range of activities which are essential for housing development against levels of service that customers, developers and self lay organisations can expect in relation to the provision of water services infrastructure.
Commenting on the results, Michael Roberts, Chief Executive of Water UK, said:
"Water companies recognise the importance of providing developers with speedy responses to their infrastructure requests and are continually improving their performance.
"In the first nine months of monitoring we have seen a significant increase in delivery against a range of targets and deadlines with overall performance increasing from 89% to 96% for water supply and from 94% to 98% for sewerage.
"This is a tangible demonstration of the industry's contribution to the Government's commitment to speed up house building across the UK."
The standards also form part of the government initiative to publish levels of service for all utility providers.
The full set of figures cover 15 water supply and 9 sewerage performance targets for a range of services including enquiries, quotations, connections, design, construction and adoption of developer laid assets across England and Wales.
Click here to access Water UK’s latest quarterly report for October-December 2015/16
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