Water regulator Ofwat has today published its revised board leadership, transparency, and governance Principles. First introduced in 2014, Ofwat launched a review of its Principles last year, following public concerns raised over corporate behaviours in the water sector.

Bristol Water has become the first water company in the UK water sector to publish a Social Contract, following over a year of planning, discussion and conversations with the people of the West Country.

Thames Water has engaged with a record one million customers to help develop an ambitious five year business plan for the upcoming 2020-2025 AMP7 investment programme to be unveiled next week.

South Staffs Water is launching a new initiative next week in Wednesbury with the official opening of its new Community Hub.

Anglian Water is inviting the public to say whether they would be willing to pay an extra £2 a year on their water bills to help vulnerable customers.

The European Commission has launched an online public consultation as the first phase of the re-evaluation process for the Urban Wastewater Treatment Directive – with a planned completion date of Q1 2019.

South Staffs Water has put a a new strategic partnership in place with San Francisco company WaterSmart Software to engage with their end-use customers through a digital analytics and communications platform.

The Water Industry Commission for Scotland, the Consumer Futures Unit of Citizens Advice Scotland and Scottish Water have signed an agreement to establish the next Customer Forum for Water.

Customers should be seen as active participants in the water sector, not passive recipients, according to Ofwat Chief Executive, Cathryn Ross.

Leading engineering and support services provider Amey, has launched a new ‘reverse mentoring’ programme which flips traditional mentoring on its head.