Upset over bill increases fuels highest level of complaints to consumer watchdog about water companies in almost a decade
Frustration and worry among households over soaring water bills saw the Consumer Council for Water (CCW) receive the highest number of complaints about water companies in almost a decade.
Environment Secretary to set up powerful water ombudsman to support customers with complaints
Environment Secretary Steve Reed is set to establish a new water ombudsman to support customers - the consumer champion will have legal powers to resolve disputes to put money back in people’s pockets.
CCW warns customer complaints rise as water companies fail to concerns on environment and water meters
The Consumer Council for Water (CCW) is warning that water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints.
Water companies to face fines for poor customer service
From today Ofwat has new powers to act against any water company that provides poor customer service in breach of a new licence condition, which could see the regulator impose fines of up to 10% of the company's turnover.
Consumer watchdog warns water companies about poor performance as customer complaints rise 29%
The Consumer Council for Water (CCW) is warning the water companies about poor performance as customer complaints rise 29% in the first quarter of of 2023-24 in its annual household complaint-handling report published today.
CCW report shows businesses make fewer complaints to water retailers - but performance remains mixed
Written complaints made by business customers to water retailers have fallen to their lowest level since 2016/17 but performance remains mixed among the larger suppliers.
CCW consults on new draft strategy setting out plans for 2022-23
Consumer water watchdog CCW has launched a consultation on its new draft strategy setting out its plans for 2022-23.
New report says two-thirds of complaints to water companies involve concerns over bills
A new report from the Consumer Council for Water (CCW) is calling on water companies to address household customers’ concerns over bills - households have a right to expect clear and accurate water bills and be treated with empathy by water companies if they slip into debt.
CCW says most water customers can expect faster response to complaints in future
Water customers can expect a faster response to their complaints in the future after ten water companies answered the Consumer Council for Water (CCW)’s call to show more ambition.
Consumer Council for Water targets poor performers as majority of water companies reduce complaints
Two-thirds of water companies reported a fall in written complaints from their customers last year - but a rapid improvement is needed from two of England’s suppliers, according to the Consumer Council for Water’s (CCW) latest annual household customer complaint handling report.
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Sulzer launches global Water Treatment Center of Excellence for integrated water solutions
Sulzer has launched a new global Center of Excellence (CoE) for Water Treatment Solutions - the CoE consolidates Sulzer’s wastewater treatment expertise in a unified and global manner. -
Pumps prove to be smooth operators for Anglian Water
“SAS (Surplus Activated Sludge) is a bit weird and can do odd things,” says Stuart Chatten, Lead Bioresources Technician at Whitlingham Water Recycling Centre (WRC), one of Anglian Water’s principal centres for processing sewage, serving a population of 400,000. -
Owen Mace takes over as Director of BPF Plastic Pipes Group
Owen Mace has taken over as Director of the British Plastics Federation (BPF) Plastic Pipes Group on the retirement of Caroline Ayres. He was previously Standards and Technical Manager for the group. -
Ledbury engineering firm strengthens senior team as demand for water process systems grows
PureTec Separations, the Ledbury-based water treatment engineering firm, has appointed Dan Norman as its new Sales Manager – Water Process Systems, supporting the company’s continued growth in the UK and international markets.
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Scottish Water completes £235m investment in two-way connection between drinking water networks
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