The Consumer Council for Water (CCW) is calling for improvements to make life easier for customers already facing the immense challenge of running a business during Covid-19.

Water customers can expect a faster response to their complaints in the future after ten water companies answered the Consumer Council for Water (CCW)’s call to show more ambition.

A joint report published by the Consumer Council for Water (CCW) and Ofwat says the industry is not making the most of opportunities to learn from its mistakes and the complaints data it has at its disposal.

Business customers sought help with more than 900 complaints as disputes over the accuracy and reliability of bills continued to cast a shadow over the non-household retail water market in the first quarter of the year.

Water companies should take decisive action to boost unimpressive levels of customer satisfaction with fairness and value for money, according to a report by the Consumer Council for Water (CCWater).

The Consumer Council for Water is warning that poor performing water retailers could face a backlash from their business customers if they fail to address the causes behind a high number of complaints during the first year of switching in England.