CCW – retail water market needs to start delivering benefits for all businesses
The Consumer Council for Water (CCW) is calling for improvements to make life easier for customers already facing the immense challenge of running a business during Covid-19.
CCW says most water customers can expect faster response to complaints in future
Water customers can expect a faster response to their complaints in the future after ten water companies answered the Consumer Council for Water (CCW)’s call to show more ambition.
Water companies urged to learn more from complaints to improve services for customers
A joint report published by the Consumer Council for Water (CCW) and Ofwat says the industry is not making the most of opportunities to learn from its mistakes and the complaints data it has at its disposal.
CCWater warns some retailers still fail on basics as complaints remain a concern
Business customers sought help with more than 900 complaints as disputes over the accuracy and reliability of bills continued to cast a shadow over the non-household retail water market in the first quarter of the year.
CCWater - water cos should take action to boost “unimpressive levels” of customer satisfaction
Water companies should take decisive action to boost unimpressive levels of customer satisfaction with fairness and value for money, according to a report by the Consumer Council for Water (CCWater).
CCWater warns water retailers risk customer backlash on complaints
The Consumer Council for Water is warning that poor performing water retailers could face a backlash from their business customers if they fail to address the causes behind a high number of complaints during the first year of switching in England.
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Sulzer launches global Water Treatment Center of Excellence for integrated water solutions
Sulzer has launched a new global Center of Excellence (CoE) for Water Treatment Solutions - the CoE consolidates Sulzer’s wastewater treatment expertise in a unified and global manner. -
Pumps prove to be smooth operators for Anglian Water
“SAS (Surplus Activated Sludge) is a bit weird and can do odd things,” says Stuart Chatten, Lead Bioresources Technician at Whitlingham Water Recycling Centre (WRC), one of Anglian Water’s principal centres for processing sewage, serving a population of 400,000. -
Owen Mace takes over as Director of BPF Plastic Pipes Group
Owen Mace has taken over as Director of the British Plastics Federation (BPF) Plastic Pipes Group on the retirement of Caroline Ayres. He was previously Standards and Technical Manager for the group. -
Ledbury engineering firm strengthens senior team as demand for water process systems grows
PureTec Separations, the Ledbury-based water treatment engineering firm, has appointed Dan Norman as its new Sales Manager – Water Process Systems, supporting the company’s continued growth in the UK and international markets.
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