CCW establishes PR24 challenge group
A new Challenge Co-ordination Group has been established by CCW, with Caroline Warner appointed as its independent chair.
South East Water reports 38% reduction in customer complaints
A focus on customer engagement and satisfaction has led to a 38 per cent reduction in complaints for South East Water, according to the water company’s annual performance report published today.
Ofwat considers market design of direct procurement for customers
Ofwat is already in the process of considering the options for market design of direct procurement for customers, according to the minutes of its latest Board meeting published this week.
Study shows water customers want impartial Chairs and greater transparency from CCGs
Impartial chairs and greater transparency are vital to ensure Customer Challenge Groups (CCGs) have legitimacy in the eyes of customers, according to new research by the Consumer Council for Water (CCWater).
Ofwat says more work needed on draft Water Resources Management Plans
Water industry regulator Ofwat has written to the Secretary of State for Environment, Food & Rural Affairs setting out its views on work it thinks the water companies in England and Wales need to do in finalising their Draft Water Resources Management Plans.
News Showcase
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Making storm overflow data make Sense – Metasphere launches dedicated monitoring device
With the UK government demanding a 50% reduction in storm overflow spills by 2029, the era of reactive management is over. Speaking in the House of Commons on 21 July 2025, then environment secretary Steve Reed said, “This Government will cut water companies’ sewage pollution in half by the end of the decade.” -
King’s Award for Enterprise shows ERG moving forward with growth in UK and Asia
ERG, the leading supplier of odour control systems and industrial gas cleaning & thermal systems, has been awarded the coveted King’s Award for Enterprise. -
Welsh Water’s ORAI system shortlisted for three categories at the British Data Awards 2026
Welsh Water’s new artificial intelligence-driven tool, ORAI, has been shortlisted for three categories at the prestigious British Data Awards 2026 – underscoring the company’s commitment to using cutting-edge technology to deliver better outcome for customers. -
Barhale completes two Rapid Action Taskforce Spills projects for Severn Trent
Barhale has completed work on two separate Rapid Action Taskforce Spills projects it is carrying out for Severn Trent.
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
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Top Stories
- Yorkshire Water tenders £6 million AMP 8 fully managed WAN replacement contract
- Mining Remediation Authority awards £203 million contract for operations and maintenance of mine water treatment schemes and legacy assets
- Uisce Éireann gets green light for ‘critical’ €4.58 billion-plus Water Supply Project to proceed to procurement stage
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