CCW warns customer complaints rise as water companies fail to concerns on environment and water meters
The Consumer Council for Water (CCW) is warning that water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints.
Consumer Council for Water targets poor performers as majority of water companies reduce complaints
Two-thirds of water companies reported a fall in written complaints from their customers last year - but a rapid improvement is needed from two of England’s suppliers, according to the Consumer Council for Water’s (CCW) latest annual household customer complaint handling report.
Retail water sector - business customer complaints fall but CCW keeps pressure on poor performing retailers
Complaints have fallen for the first time since the vast majority of business customers in England were given the freedom to switch provider three years ago – but significant problems remain, particularly with the performance of a small number of water retailers, according to the Consumer Council for Water (CCW).
Driving proactive water sector change through technology
Nigel Baker, managing director at Echo Managed Services, creator of multi-utility billing software, Aptumo, explores how innovative technologies can help the water companies to move from being change-led to change-driven and bring about real change in customer-facing operations.
Southern Water tenders £55m+ customer services contract
Southern Water has gone out to tender with a wide-ranging customer services contract worth an estimated £55,650,000.
News Showcase
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ABB launches digital platform for optimizing operation of water networks
ABB has launched AquaMaster+™, a digital platform for smart water network management, designed to help water utilities monitor, analyze and manage their water networks, preventing pipeline water losses and optimizing operations. -
Safe access solutions a key requirement for water sector and other Critical Infrastructure Providers
Craig Nienaber, Business Development Manager for Safe Access Solutions (SAS) at HUBER Technology, explores why the company is seeing a growing level of interest in its safe access solutions for critical infrastructure providers, including their application in wastewater treatment assets. -
Albion Water appoints new Director of Business Development
Albion Water, the first NAV (New Appointment & Variation) to have been established in1999 and now under the ownership of SDS Water Group, has appointed Andy Holland as its new Director of Business Development. -
Webinar to explore moving indirect potable water reuse to full implementation
UK water companies are invited to join an upcoming webinar which will explore how the sector can take indirect potable reuse (IPR) from concept to full-scale operational reality.
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Watch
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Southern Water showcases last footage inside Yew Hill Reservoir before filling
Southern Water has released film and images showing what it’s like to walk inside Hampshire’s expanded Yew Hill underground reservoir for the very last time, before it gets filled with water. -
Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
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