Ofwat has published a report on customer satisfaction with Portsmouth Water and Anglian Water coming out as top performers, following strong results the year before too.

Nigel Baker, managing director at Echo Managed Services, creator of multi-utility billing software, Aptumo, explores how innovative technologies can help the water companies to move from being change-led to change-driven and bring about real change in customer-facing operations.

Richard Khaldi, water sector expert at PA Consulting Group is warning that the outlook for underperforming companies is bleak in the 2019 Price Review which will set limits on the prices that customers will pay for water between 2020 and 2025.

Market Operator Services Ltd (MOSL) is calling on Ofwat to give retailers in the new non-household water market a greater say in the upcoming 2019 Price Review (PR19) for the 2020-25 AMP7 investment programme.

Water industry regulator Ofwat is progressing its approach to a number of key issues for the upcoming Price Review 2019 for the water companies’ AMP7 2020-2025 investment programmes.

Sutton & East Surrey Water is addressing its “disappointing performance on the Service Incentive Mechanism” which remains "our biggest single challenge", according to a statement by Chairman Jeremy Pelczer released on the company's progress to accompany the publication of its interim results for the six months ended 30 September 2016.

Portsmouth Water has come top of Ofwat’s annual service incentive mechanism (SIM) survey report for the second year running, while Southern Water came last in the satisfaction rankings.

Thames Water has gone out to tender with a contract to outsource its customer services in a bid to to gain a place in the upper quartile of regulator Ofwat’s annual Customer Satisfaction table.

South Staffordshire is once again the top-performing company in the customer service league table published by Ofwat today, achieving the highest SIM score of 89 out of 100, with Thames Water once again scoring the lowest score of 71.

Water industry regulator Ofwat has launched a new consultation on the format the Service Incentive Mechanism will take for 2015 onwards - deadline for responses is 31 January 2014.