Ofwat has published findings from research into a Southern Water supply interruption that took place in Southampton and Marchwood in December 2024 - and is calling on water companies to ensure they can provide alternative water quickly to vulnerable customers.

Following a supply outtage which saw around 58,000 Southern Water customers left without water supply in the week before Christmas, CEO Lawrence Gosden has warned that similar incidents cannot be ruled out in future.

An innovative new product, developed jointly by Northumbrian Water Group (NWG) and Furst Technologies has been launched to the wider water industry.

From today Ofwat has new powers to act against any water company that provides poor customer service in breach of a new licence condition, which could see the regulator impose fines of up to 10% of the company's turnover.

The Department for Business and Trade has launched the Government’s new Critical Imports and Supply Chains Strategy, aimed at safeguarding UK supplies of critical goods such as chemicals, medicines, minerals and semiconductors.

An innovative new product is helping to keep taps flowing across Essex and Suffolk, even during leaks and bursts.

Ofwat Chief Executive David Black has written to South East Water to request an “urgent meeting” with the water company’s Board and himself and the Chair of Ofwat Iain Coucher, following the “recent and re-occurring supply interruptions” experienced by South East Water customers.

Specialist Thames Water engineers have been working behind the scenes to protect the newly opened NHS Nightingale Hospital, together with other hospitals and care homes, from supply interruptions during the coronavirus pandemic.

South West Water has become the first UK water company to become self-sufficient in installing Advanced Valve Technologies’ (AVT) EZ Valve™ kits, acquiring new equipment and expertise to help control burst situations and reduce service interruptions to customers.

Water industry regulator Ofwat has issued a call for evidence to inform a review looking to update and uplift the compensation provided to customers when they are without access to water.