Customers challenge South East Water chiefs at launch of new Water Voice consumer panels
Customers demanded answers from South East Water chiefs over the company's handling of water supply disruption at the first meeting on Monday of a powerful new set of government-backed consumer panels.
CCW warns customer complaints rise as water companies fail to concerns on environment and water meters
The Consumer Council for Water (CCW) is warning that water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints.
Average household water bills in England and Wales set to fall as additional support for customers continues
Average household water and sewerage bills in England and Wales are set to fall by around £2 (0.6%) in 2021/22. The average annual bill is forecast to come down from £410 to £408, although there will be variations from company to company.
CCW launches Vulnerability Manifesto to help more households access water company support
The Consumer Council for Water (CCW) has today published its Vulnerability Manifesto which sets out a series of commitments to make sure more consumers who need a helping hand during Covid-19 and other water supply disruption get the right help at the right time from their water company.
Water retailers warned over rising complaints from business customers
Written complaints from business customers to water retailers have risen for the second successive year – they are now 52% higher than before the retail market opened in England, according to a new report by the Consumer Council for Water (CCWater).
New national Chair appointed for Consumer Council for Water
The Department for Environment, Food and Rural Affairs (Defra) and Welsh Government have appointed the new chair of the Consumer Council for Water (CCWater).
CCWater: PR14 a victory for customer, but Tideway Tunnel costs will inflate customers’ bills
In its Annual Review for England and Wales 2014/15 published today, the Consumer Council for Water has described the 2014 Price Review as a “victory for the voice of the customer”, but warned that bills for Thames Water customers will be inflated by the cost of building the Thames Tideway Tunnel, with further increases in the pipeline.
Water and sewerage bills rise in line with inflation in 2011/12
Ofwat has announced this morning that the average household water and sewerage bill across England and Wales will increase broadly in line with inflation in 2011/12.
Consumer watchdog raises major concerns about Thames Tunnel
The Consumer Council for Water (CCWater), the body that represents water and sewerage consumers in England and Wales, has raised major concerns about the proposed Thames Tunnel in its consultation response.
News Showcase
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Making storm overflow data make Sense – Metasphere launches dedicated monitoring device
With the UK government demanding a 50% reduction in storm overflow spills by 2029, the era of reactive management is over. Speaking in the House of Commons on 21 July 2025, then environment secretary Steve Reed said, “This Government will cut water companies’ sewage pollution in half by the end of the decade.” -
King’s Award for Enterprise shows ERG moving forward with growth in UK and Asia
ERG, the leading supplier of odour control systems and industrial gas cleaning & thermal systems, has been awarded the coveted King’s Award for Enterprise. -
Welsh Water’s ORAI system shortlisted for three categories at the British Data Awards 2026
Welsh Water’s new artificial intelligence-driven tool, ORAI, has been shortlisted for three categories at the prestigious British Data Awards 2026 – underscoring the company’s commitment to using cutting-edge technology to deliver better outcome for customers. -
Barhale completes two Rapid Action Taskforce Spills projects for Severn Trent
Barhale has completed work on two separate Rapid Action Taskforce Spills projects it is carrying out for Severn Trent.
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
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