Customers challenge South East Water chiefs at launch of new Water Voice consumer panels
Customers demanded answers from South East Water chiefs over the company's handling of water supply disruption at the first meeting on Monday of a powerful new set of government-backed consumer panels.
CCW warns customer complaints rise as water companies fail to concerns on environment and water meters
The Consumer Council for Water (CCW) is warning that water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints.
Average household water bills in England and Wales set to fall as additional support for customers continues
Average household water and sewerage bills in England and Wales are set to fall by around £2 (0.6%) in 2021/22. The average annual bill is forecast to come down from £410 to £408, although there will be variations from company to company.
CCW launches Vulnerability Manifesto to help more households access water company support
The Consumer Council for Water (CCW) has today published its Vulnerability Manifesto which sets out a series of commitments to make sure more consumers who need a helping hand during Covid-19 and other water supply disruption get the right help at the right time from their water company.
Water retailers warned over rising complaints from business customers
Written complaints from business customers to water retailers have risen for the second successive year – they are now 52% higher than before the retail market opened in England, according to a new report by the Consumer Council for Water (CCWater).
New national Chair appointed for Consumer Council for Water
The Department for Environment, Food and Rural Affairs (Defra) and Welsh Government have appointed the new chair of the Consumer Council for Water (CCWater).
CCWater: PR14 a victory for customer, but Tideway Tunnel costs will inflate customers’ bills
In its Annual Review for England and Wales 2014/15 published today, the Consumer Council for Water has described the 2014 Price Review as a “victory for the voice of the customer”, but warned that bills for Thames Water customers will be inflated by the cost of building the Thames Tideway Tunnel, with further increases in the pipeline.
Water and sewerage bills rise in line with inflation in 2011/12
Ofwat has announced this morning that the average household water and sewerage bill across England and Wales will increase broadly in line with inflation in 2011/12.
Consumer watchdog raises major concerns about Thames Tunnel
The Consumer Council for Water (CCWater), the body that represents water and sewerage consumers in England and Wales, has raised major concerns about the proposed Thames Tunnel in its consultation response.
News Showcase
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Future Water Networks November 2026 kicks off with AMP8 Year in Water review
The Future Water Association’s annual Networks November event kicked off last week with a Year in Water Review – a recap on the past year and what it means for the sector going forward. -
South West Water explores new approach to sludge dewatering in UK-first municipal trial
South West Water has hosted the first municipal trial of the Fournier Rotary Press in the UK, assessing its potential to improve sludge dewatering performance and support future biosolids standards. -
Uniwater strengthens its UK presence with acquisition of Hy‑Ram Engineering
Uniwater has acquired Hy-Ram Engineering, a specialist in tooling, products and hire for the water sector, based in Mansfield, England. -
Enpure Ltd and Clean TeQ Water Ltd in new collaboration for Moving Bed Ion Exchange-based nutrient removal
Enpure Ltd and Clean TeQ Water Ltd have announced a collaboration agreement to bring Clean TeQ Water's Moving Bed Ion Exchange-based nutrient removal technologies to water utilities across the UK.
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Other Latest News
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- Caroline Douglass, Executive Director, Flood and Coastal Risk Management - Environment Agency to make keynote speech at Floodex 2026
- Portsmouth Water appoints Clancy to deliver £26.84m critical connection project in next stage of Havant Thicket Reservoir
Watch
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Southern Water showcases last footage inside Yew Hill Reservoir before filling
Southern Water has released film and images showing what it’s like to walk inside Hampshire’s expanded Yew Hill underground reservoir for the very last time, before it gets filled with water. -
Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
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