Business Stream has launched a new industry-first Charter seeking to set a customer care standard within the water industry.

South East Water’s commitment to providing excellent services for its vulnerable customers has been once again recognised with a BSI Kitemark™certification.

Water customers around the country will benefit from significantly higher payments to compensate them for water company service failures, the Government has confirmed today, saying that water companies are “to be forced to double compensation for failures.”

ew research by Ofwat and the Consumer Council for Water (CCW), that questioned customers whose homes were flooded with sewage, shows wastewater companies must offer more support and better resolve problems when they occur.

Lynn Parker, Senior Director, Casework, Enforcement and Customers at Ofwat, writes about a suite of new reports that are designed to help water companies learn from good practice and drive up standards of customer service.

The Government has today launched a consultation to double reimbursement for water company customers when their basic water services are hit.

The latest customer research published by water sector regulator Ofwat and consumer watchdog CCW reveals that the vast majority of people do not trust water companies to do what’s right for the environment.

Ofwat and CCW have told Yorkshire Water they must provide better customer service, after failing to provide adequate support to residents whose water supply was seriously affected over the course of a fortnight at the end of October 2023.

From today Ofwat has new powers to act against any water company that provides poor customer service in breach of a new licence condition, which could see the regulator impose fines of up to 10% of the company's turnover.

Ofwat and consumer watchdog CCW have published the findings of research into South East Water's incident response commissioned after thousands of the company's customers have faced repeat problems with their water supply.