Millions unaware of available support with household bills as debt to water and energy companies climbs over £7 billion, NAO finds
According to a new report by the National Audit Office (NAO), millions of people are missing out on support for essential bills, including water, energy and broadband, as debt to water and energy companies climbs over £7 billion.
House of Commons EFRA Committee reveals extent of debt collection practices across water industry
The House of Commons Select Committee on Environment, Food and Rural Affairs (EFRA) has published data received from 11 major water and sewage companies in England and Wales, showing their use of bailiffs against customers who are in debt as part of its inquiry into reforming the water sector.
Ofwat research highlights room for improvement in how water companies deal with customer billing issues
New research carried out as part of Ofwat’s ongoing work to understand customers’ experiences of interacting with their water company is highlighting room for improvement in water companies’ customer billing issues.
Widespread criticism for South East Water and CEO David Hinton as water supply issues continue
Households and businesses supplied by South East Water continue to be without water or suffer water supply interruptions – a range of areas continue to be affected according to the latest updates published on the water company’s AquAlerter map pages on its website.
Ofwat calls on water companies to ensure vulnerable customers receive water when supply is cut off
Ofwat has published findings from research into a Southern Water supply interruption that took place in Southampton and Marchwood in December 2024 - and is calling on water companies to ensure they can provide alternative water quickly to vulnerable customers.
Average annual water and sewerage bills in England and Wales set to rise 26% to £603
Average annual water and sewerage bills in England and Wales are set to rise by £123 from £480 to £603 in April – an increase of 26% on the previous year.
Regulators and industry drive plans to step up support for vulnerable customers
At a summit taking place today, Ofgem and Ofwat will bring together suppliers, customer groups and experts to work towards a transformation in customer service culture across energy and water – especially for vulnerable customers.
Affinity Water achieves ISO 22458 certification for consumer vulnerability management
Affinity Water has announced the certification to the BSI Kitemark for inclusive service, a certification that goes beyond the requirements of ISO 22458 certification for consumer vulnerability, formerly known as BSI standard 18477 for inclusive services.
Ofwat publishes new guidance for water companies to protect vulnerable customers
Ofwat has today set out clear minimum standards for water companies to ensure that those customers who need extra help are provided with the level of service they require.
United Utilities gains international accreditation for supporting vulnerable customers
United Utilities has gained international recognition for the way it supports vulnerable customers, with assessors giving top marks in every area.
News Showcase
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Albion Water appoints new Director of Business Development
Albion Water, the first NAV (New Appointment & Variation) to have been established in1999 and now under the ownership of SDS Water Group, has appointed Andy Holland as its new Director of Business Development. -
Webinar to explore moving indirect potable water reuse to full implementation
UK water companies are invited to join an upcoming webinar which will explore how the sector can take indirect potable reuse (IPR) from concept to full-scale operational reality. -
Kohtari CEO says joined-up water intelligence needed to predict, not just react - not more data
James Sumsion, CEO of predictive water intelligence specialists Kohtari, says the water sector needs to take a giant leap forward, so that it can anticipate and act upon water quality issues - rather than merely react. -
IED compliance – using automated sliding floodgates to support secondary containment at water and sewerage company sites
Ray Moulds, Sales Director at Flood Control International, takes a look at how automated sliding floodgates are supporting secondary containment at water and sewerage company sites.
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
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